SolutionsRetain Members

Stop losing members to failed payments.

Up to 40% of all cancellations in associations are caused by payment failures — not dissatisfaction. An expired card or a declined MobilePay charge, and a happy member is suddenly gone. Wemba catches every failure automatically.

Free for up to 20 users · No credit card required

Why Wemba

No one should lose a member by accident.

Most members who disappear never chose to leave — their payment simply failed in silence. Wemba spots it, fixes it and keeps the community together.

Payment failures fixed automatically

Expired cards and declined charges are caught immediately. Wemba retries at the right moment and fetches updated card details itself — most failures are resolved before anyone notices.

Friendly nudges, not debt collection

When a payment needs the member's help, Wemba sends a kind message with a one-click payment link on their phone. No login, no awkward calls from the treasurer.

See where members slip away

Know who is at risk of dropping out and why — expired card, declined payment or missed renewal — so you can act before it's too late.

40%Of all member loss is caused by payment failures — not dissatisfaction
70%+Of failed charges are recovered automatically with Wemba
0Awkward calls from the treasurer about overdue dues
How it works

Three layers of safety net.

Wemba works quietly in the background — from silent recovery to clear rules when nothing else helps.

  1. The failure is caught automatically

    When a card expires or a MobilePay charge is declined, Wemba retries at the statistically best moment and updates card details on its own.

  2. The member gets a friendly hand

    If that doesn't do it, Wemba sends a personal reminder with a secure payment link — straight to the member's phone.

  3. You decide what happens last

    If reminders are ignored, the membership can be paused automatically by your rules — no manual follow-up needed.

Peace of mind

Retention without pointed fingers.

Keeping members isn't about aggressive dunning — it's about making it easy to stay. Wemba is built for the friendly tone of Danish association life.

  • Automatic renewals via MobilePay Subscriptions — card expiry never strikes
  • Friendly reminders sent in your association's name, in Danish
  • Self-service: members update their own card and details
  • Full overview of payment status and members at risk
Two volunteers setting up chairs together in a community hall

Frequently asked questions

Why do associations lose members to payment failures?

Because most churn happens in silence: a card expires, a MobilePay agreement is declined, and the renewal fails. The member rarely notices — and without automation, the treasurer can't keep up.

What does Wemba do when a payment fails?

Wemba automatically retries at the best moment, fetches updated card details and then sends a friendly reminder with a one-click payment link. Up to 70% of failed charges are recovered.

Can we control how reminders look and behave?

Yes. Reminders go out in your association's name, and you decide the tone, the schedule and what happens if they're ignored — for example pausing the membership automatically.

How quickly can we get started?

Right away. Wemba is free for up to 20 users, no credit card required — retention runs automatically from your very first payment, with nothing to maintain.

Ready to hold on to your members?

Let Wemba catch payment failures before they turn into cancellations — fully automatic from day one.

Free for up to 20 users · No lock-in